FAQs2020-10-22T19:14:51+00:00

FAQs

Frequently Asked Questions

How do you receive material?2020-10-22T18:59:16+00:00

We receive material by barge, rail, flatbed, van trailer, or container.

How long are your storage contracts?2020-10-22T19:00:24+00:00

We work with our customers to create customized storage solutions that meet their needs for short- and long-term storage.

Do you manage inventory?2020-10-22T19:01:03+00:00

We take pride in our ability to provide our customers with timely, reliable, and accurate access to inventory levels. We are continuously improving our technology and customer portal to do so. We have implemented barcode scanning at various stages of material movement, and can quickly locate material for shipment. We can release your material by first-in/first-out, by heat number, or by part number.

Do you provide value-add services?2020-10-22T19:01:38+00:00

At BL Duke River Terminal, we are constantly innovating and looking for ways to improve our customers experience and our service offering. If there is a service that you would like us to provide that is not part of our current offing, we encourage you to inquire with your sales representative.

Do you provide salvage services?2020-10-22T19:02:21+00:00

We work with third party salvage companies in the area or any company that our clients require to perform salvage services on materials. For metal products, we can offer our scrap services and provide on-site weigh ticket and payment from our parent company BL Duke.

What type of railcars do you have experience handling?2020-10-22T19:03:04+00:00

We have experience handling gondolas, box cars, flat cars, and coil cars.

What types of commodities do you handle?2020-10-22T19:03:45+00:00

We have experience with various bulk commodities, structural steel products, steel and aluminum finished goods, palletized materials, project cargo, and heavy equipment. If you have a commodity not listed here, please inquire.

What is your river mile location and depth of pool?2020-10-22T19:04:31+00:00

Our terminal is located along the Des Plaines River on mile 289.8, or Three Rivers Terminal. The depth of our pool is 15’.

What is your rail spur location, switch, and service provider?2020-10-22T19:05:29+00:00

Our rail spur address is BL Duke 2 Genstar Lane Joliet, IL 60435. The switchyard is Phoenix, IL and we are directly serviced by CN on a closed spur.

What is your address?2020-10-22T19:06:20+00:00

Packages and mail can be sent to ATTN: BLDRT Shipping & Receiving 1 Industry Ave. Joliet, IL 60435. Pick-ups and deliveries can be made at 1 Industry Ave. Gate #3 Joliet, IL 60435.

What is your final mile delivery area?2020-10-22T19:07:03+00:00

We deliver up to 150 miles from our Joliet, IL facility.

Can you haul products greater that 53’ in length ?2020-10-22T19:07:26+00:00

We have extended flatbed trailers in our fleet to deliver over-length products.

Do you have permits to heavy haul?2020-10-22T19:07:59+00:00

We take careful measures to ensure that we have the appropriate permitting for heavy-haul final mile deliveries.

What is a back-haul and how does it work?2020-10-22T19:08:43+00:00

A back-haul implies the return trip made by a truck after delivering a load to a specified destination. The ideal back-haul would have a return shipment which can result in significant freight cost savings. For more information on how you can take advantage of our back-haul program, please contact your sales representative.

How do I obtain access to customer portal?2020-10-22T19:09:09+00:00

If you would like to utilize our free customer portal services, please contact your sales representative and they will assist you in creating your login and scheduling a demo.

What are your standard operating hours?2020-10-22T19:10:17+00:00

We receive material into our facility Monday through Friday between 7:00 AM and 2:30 PM. Overtime requests outside of these hours and over weekends shall be requested in writing.

Do you require appointment times?2020-10-22T19:11:14+00:00

We do require appointments for pick-up and deliveries. You may contact Charlene Jones to make an appointment.

Ready to make some moves?

Let’s discuss how our services can help meet your supply chain needs.

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